COVID-19 RESPONSE

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We have been issued with guidelines and protocols that outline new cleaning and safety requirements.

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In response, we have:

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• prepared a full Risk Assessment for each log cabin

• prepared a thorough cleaning protocol

• complied with all the advice given to our industry by the Professional Association of Self Caterers and Wales Tourism Alliance

• listened to and complied with the Welsh Government guidance

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As a result of these measures we have achieved the We're Good To Go industry standard mark. In other words we have been able to demonstrate to Visit Britain and Visit Wales that we are adhering to Government and public health guidance, have carried out a Covid-19 risk assessment and we have the required processes in place.

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All this will, however mean that things are slightly different from usual, and we will be asking for your cooperation with a few things.

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We will not be able to greet you as we would normally do, but we will try to contact you when you arrive whilst ensuring that we maintain social distancing guidance. This is still 2 metres in Wales.

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Cleaning will take extra time as we will now:

• "double clean" the properties - first our usual high level of cleaning, and then going over everything again with virucidal sanitiser.

• rewash crockery (even clean stuff) between guests

• ensure that soft furnishings etc are either removed or, disinfect items left in the properties

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This means we need extra time for each changeover, so to give ourselves sufficient time to carry out these extra tasks thoroughly and efficiently we need to change arrival and departure times to 5pm arrival and 9.30am departure.

We understand it can be inconvenient but it is really important that you allow us this extra time to ensure your safety.

Please help us by observing these times.

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In addition:

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Septic tank- Bleach is recognised as an effective means of eliminating Coronavirus but it also has a very deleterious effect on the natural bacteria that treat the effluent in septic tanks. As waste water etc from the properties is disposed of by means of a septic tank we ask that you please DO NOT use bleach or anti-bacterial products in the sink or toilets as they will upset the septic tank.

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PPE - Don't forget to pack your masks, disposable gloves, 80% alcohol hand sanitiser, anti-virul hand wipes and disinfectant surface wipes

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Please open as many windows as possible (if safe to do so) before you leave in order to ventilate the properties for us.

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Please strip your beds before leaving - not glamorous on the last day of your holiday we know. We are advised that the main route of transmission of the virus is airborne, and that the process of removing bedding could make any viral particles that may have been present in bedding airborne. This is why we are advised to ask guests t strip the beds themselves. We will be providing plastic laundry bags for you to put the bedding in. This will apply to all sheets, duvet covers and pillow cases. Mattress and pillow protectors will be changed ourselves.

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Please empty all bins (including bathroom bins) and put in the outside bins.

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Please fill the dishwasher with a full load of crockery and cutlery and set it running before leaving (do not empty it) We are now required to re-wash everything between guests, so it would help hugely if you could please put all plates, cutlery, cups etc in the dishwasher before leaving not just your breakfast things.

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Some things may be missing - to reduce the risk of touching contamination, we have been advised to remove as much as possible from the cabins. This means that decorative cushions and throws, ornaments, paper information leaflets, toys, games etc have been kept to a minimum. We have also reduced the quantity of some kitchen equipment, as the requirement to rewash every item between each guest (even if it is clean) would not be possible within the time with the usual quantities.

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We sincerely hope that you will have a happy and healthy holiday. However should a member of your party develop symptoms, the government advice is to seek a test immediately and if found positive to return to your primary residence as soon as possible and self isolate there.

Please do let us know if you do develop symptoms, as the cleaning protocols for the cottages are different.

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We hope you will have a fabulous holiday. The "new normal" may be slightly different than what we are all used to, but it is get to be able to get away again, and if we all take responsibility for minimising risk, then hopefully we won't get locked down again!

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If you have any questions, please call us 

Sarah 07515433787

Hugh 07976371547

 

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